Delivery Charges and times in brief:
Delivery, Next working day subject to stock availability and points outlined below:
Amadeus (Amstat) aim (but do not guarantee) to deliver all orders the next working day, although certain items such as furniture may take longer. Orders placed Monday to Thursday will be delivered the next working day. Orders received on Friday will be delivered the following Monday and orders placed at the weekend will be delivered the following Tuesday. Customers will be advised at time of order if this is the case. Amadeus (Amstat) cannot be held responsible for any consequential loss due to late or non-delivery.
Note that oversized or bulky items may require additional delivery time and some products are delivered to customers directly by the manufacturer and some manufacturers are unable to deliver outside of the UK mainland; Amadeus (Amstat) shall endeavour to inform you of extended delivery times at the time you place your order. In any case, Amadeus (Amstat) shall not be liable for any cost or damage caused by late or non-delivery of the Products. Any delay in delivery of the Products shall not give you a right to reject the Products or cancel your order. Amadeus (Amstat) reserves the right to deliver the Products in instalments.
Delivery times are between 9.00 am and 5.00 pm. We cannot specify an exact time when we will deliver. The delivery driver requires a signature for all parcels delivered. If you are unavailable to accept delivery, your order may be left with a neighbour if they are willing to sign for it. Please note parcels cannot be left in porches, sheds etc. Most deliveries are attempted twice and the driver will leave a card stating when delivery will be re-attempted or if the parcel has been left with a neighbour, or if the parcel is available to be collected from your local Post Office. Please state when ordering the floor level of your delivery address if it is not at ground level. If you are a large organisation such as a council or hospital, the delivery driver’s obligation is to deliver to main reception, stores or post room only.
Delivery to the UK mainland is free on all orders over £30 (ex VAT). We aim (but do not guarantee) to deliver to the UK mainland the next working day after you placed your order (unless products ordered have a longer delivery time shown). If your postcode begins with AB (excluding AB10-16, 21, 24-25), JE, GY, IV1-3, IV28-45, KA27-28, PA20-40, PA41+, PH42-44, ZE1-3 or Northern Ireland, please allow 48-72 hours for delivery. If your postcode begins with HS1-9, IV27, IV4-26, 46-56, KW1-17, TR21-25, you will be advised at time of order. Additional carriage costs may also apply to these areas and you will be advised at time of order if this is the case. Please note we cannot deliver to PO Boxes or BFPO addresses.
A small order handling charge of £4.95 (ex VAT) will be added to orders of £29.99 (ex VAT) or less. An additional delivery charge of £15 (ex VAT) will be added to orders from Northern Ireland and offshore islands (including Shetland, Isle of Man) and £48 (ex VAT) for orders from the Channel Islands.
Timescales for furniture deliveries are shown for each range. Unfortunately we are unable to deliver and assemble furniture outside of the UK mainland. Please note that delivery days quoted are working days, and for some areas of Northern Scotland, the Scottish Highlands and the South-West delivery could take longer. Also additional carriage costs may apply to these areas. For further information on carriage costs or delivery timescales, please contact Customer Services on 01825 723217. Information regarding assembly services can be found on individual furniture ranges. Please note the use of an electric screwdriver for the assembly of chairs will void your guarantee.
We will even collect faulty items free of charge. Just call 01825 723217 to arrange your free collection and full credit.
We will refund an item or order if you are not completely satisfied with it provided it is returned to us in its original, unopened packaging with all the accessories and instructions.
To return an item, you will need to contact us within 14 days of receiving the item. If you contact us more than 14 days after delivery, we may be able to accept the goods back, but not at full credit value.
Due to health and safety reasons we are unable to offer refunds on food or drink items including biscuits, chocolates, coffee and water.
Unfortunately we are unable to offer exchanges for items. If you would like to exchange your item for an alternative, we suggest you return the unwanted goods to us for processing and place a new order.